Privacy Policy

Finsoul Network Malaysia respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, communicate with our team, submit an enquiry, or use our consulting services.

This Privacy Policy applies to information collected through the Finsoul Network Malaysia website and through communications or interactions that directly relate to our website and services.

By using our website or voluntarily providing your personal information, you acknowledge the practices described in this Privacy Policy. Where applicable, we will obtain the consent required by law before collecting, using, or processing personal information.

1. About This Privacy Policy

This Privacy Policy is designed to explain our approach to personal information straightforwardly. It outlines:

The types of personal information we may collect
How we collect information
Why we use personal information
How information may be shared with third parties
How we use cookies and similar technologies
How we protect and retain personal information
Your rights and choices regarding your information
How you can contact us about privacy-related matters

We may update this Privacy Policy when our website, services, business practices, or applicable privacy requirements change.

2. Personal Information We Collect

The information we collect depends on how you interact with our website and services.

Information You Provide Directly

You may provide personal information when you:

Submit a contact or enquiry form
Request a consultation
Ask about our consulting services
Contact us by email or telephone
Communicate with our team regarding a business requirement
Subscribe to communications, where available
Provide information as part of a prospective or existing business relationship

Depending on the nature of your interaction, this information may include:

Name
Company or organisation name
Business email address
Telephone or mobile number
Job title or professional role
Business location
Information about your organisation
Details of the services you are interested in
Information included in your enquiry or communication
Other information you choose to provide

Information Collected Automatically

When you visit our website, certain technical and usage information may be collected automatically. This may include:

IP address
Browser type and version
Device type
Operating system
Language and general location information
Pages visited
Time spent on pages
Referring or exit pages
Website interaction data
Date and time of access
Other technical information required to operate and secure the website

This information generally helps us understand how visitors use the website and identify opportunities to improve its functionality, performance, and security.

3. How We Collect Personal Information

We may collect information through several channels, including:

Website Forms

Information submitted through contact, enquiry, consultation, or other forms may be collected so that we can respond to your request.

Direct Communication

If you contact us by email, telephone, or another communication channel, we may retain relevant information from that communication to understand and respond to your request.

Website Usage

Technical and usage information may be collected automatically through cookies, analytics tools, server logs, and similar technologies.

Business Relationships

Where you become a client, supplier, partner, or business contact, we may collect additional information necessary to manage that relationship and provide agreed services.

4. How We Use Personal Information

Finsoul Network Malaysia may use personal information for legitimate business purposes, including:

Responding to enquiries and consultation requests
Understanding your business requirements
Providing information about our services
Preparing or discussing potential engagements
Communicating with prospective and existing clients
Delivering and managing consulting services
Managing client and business relationships
Improving our website and digital experience
Understanding website traffic and user behaviour
Maintaining website functionality and security
Detecting and addressing technical issues
Managing internal administrative processes
Maintaining appropriate business records
Meeting applicable legal, regulatory, or contractual obligations
Protecting our legal rights and business interests

We seek to collect and use information for purposes that are relevant to the relationship and reasonably expected in the context in which the information was provided.

5. Legal Basis and Consent

Where applicable, we process personal information based on consent or another lawful basis permitted under applicable data protection requirements.

When consent is required, we will seek it properly and explain the relevant purpose of the collection or use.

In certain circumstances, information may be processed without separate consent where permitted or required by applicable law, such as where processing is necessary to fulfil a contractual obligation, comply with a legal requirement, protect legitimate business interests, or address another lawful purpose.

Where you provide personal information voluntarily through our website, you should ensure that the information is accurate, relevant, and appropriate for the purpose for which it is submitted.

6. Information Provided About Other Individuals

If you provide us with personal information relating to another individual, such as a colleague, employee, business representative, or contact person, you should ensure that you are authorised to provide that information and that any required notices or permissions have been addressed.

We may process such information for the purpose for which it was provided and in accordance with applicable privacy requirements.

7. Use of Information for Business Communications

Where permitted by applicable law, we may use contact information to communicate with you about enquiries, requested services, business matters, or relevant updates.

If we send marketing or promotional communications where consent or another legal requirement applies, we will provide an appropriate way to manage those communications.

You may contact us if you no longer wish to receive certain communications from us.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide functionality, understand website usage, analyse performance, and improve the user experience.

Cookies are small data files that may be stored on your device when you visit a website.

We may use cookies for purposes such as:

Maintaining website functionality
Remembering certain preferences
Understanding how visitors navigate the website
Measuring website performance
Analysing traffic and engagement
Supporting website security
Improving website content and usability

Some cookies may be placed by third-party service providers that support website analytics, functionality, or other services.

You can control or disable cookies through your browser settings. However, restricting certain cookies may affect the functionality or performance of parts of the website.

9. Analytics and Website Performance

We may use analytics and similar technologies to understand how visitors interact with our website.

Analytics information may help us identify:

Which pages receive the most visits
How visitors navigate the website
General patterns of website usage
Technical issues affecting visitors
Areas where content or functionality can be improved

Analytics information may be processed by third-party providers operating under their own privacy policies and terms.

10. Third-Party Service Providers

Finsoul Network Malaysia may use third-party service providers to support website operations and business activities.

These providers may assist with services such as:

Website hosting
Website security
Analytics
Email and communication services
Technical maintenance
Data storage
Website performance monitoring
Business administration

Where a third party processes personal information on our behalf, we take reasonable steps to ensure that the information is handled appropriately and for relevant business purposes.

Third-party providers may also have their own privacy policies governing information they process.

11. When We May Share Personal Information

We do not sell or rent your personal information.

We may disclose personal information where reasonably necessary for legitimate business purposes or where permitted or required by applicable law.

This may include sharing information with:

Authorised employees or representatives
Professional advisers
Technology and hosting providers
Website and analytics providers
Service providers supporting our business operations
Legal, regulatory, or government authorities where legally required
Other parties where disclosure is necessary to protect our legal rights or comply with a lawful obligation

12. Corporate Transactions

If Finsoul Network Malaysia or any part of its business is involved in a merger, acquisition, restructuring, sale, transfer, or similar business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

Where required, appropriate measures will be taken to protect personal information during such a process.

13. Data Security

We recognise the importance of protecting personal information from unauthorised access, use, disclosure, alteration, destruction, or loss.

We take reasonable administrative, technical, and organisational measures designed to protect the information we hold.

These measures may include appropriate access controls, security practices, technical safeguards, and procedures for handling information.

However, no website, online communication system, or method of electronic storage can be guaranteed to be completely secure. You should also take reasonable precautions when submitting information online.

If we become aware of a data security incident involving personal information, we will assess and respond to it in accordance with applicable requirements.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

Respond to enquiries
Maintain business and client records
Provide or manage services
Meet contractual obligations
Resolve disputes
Maintain appropriate financial or administrative records
Comply with legal and regulatory requirements
Protect our legitimate business interests

The appropriate retention period depends on the nature and purpose of the information.

When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.

15. International Data Transfers

Some technology providers, hosting services, software platforms, or other third-party service providers used in connection with our website or business may operate outside Malaysia.

As a result, personal information may be transferred to, stored in, or accessed from another jurisdiction.

Where personal information is transferred internationally, we will take reasonable steps to address applicable data protection requirements and ensure that appropriate safeguards are considered for the information involved.

16. Your Rights Regarding Personal Information

Subject to applicable law and any relevant conditions or exceptions, you may have rights concerning the personal information we hold about you.

These may include the right to:

Request access to personal information held about you
Request correction of inaccurate or incomplete information
Ask questions about how your information is being used
Withdraw consent where processing is based on consent, subject to applicable limitations
Raise a concern regarding the handling of your personal information

Requests may require reasonable verification to protect the security and privacy of the individual concerned.

Certain requests may also be subject to legal, contractual, or regulatory limitations.

17. Accuracy of Personal Information

We rely on the information provided to us to be accurate and reasonably complete.

If your personal information changes or you become aware that information we hold about you is inaccurate, you may contact us and request an appropriate correction.

We may take reasonable steps to verify the requested correction before making changes to our records.

18. Third-Party Websites and External Links

Our website may contain links to third-party websites, platforms, social media pages, or other external resources.

These third-party websites are not controlled by Finsoul Network Malaysia. Visiting an external website means that you are subject to that website’s own privacy practices, terms, and policies.

We are not responsible for the privacy, security, content, or data handling practices of third-party websites.

We recommend reviewing the privacy policy of any external website before submitting personal information.

19. Social Media

Finsoul Network Malaysia may maintain or link to social media profiles and other online platforms.

If you interact with us through a social media platform, the platform may collect and process information according to its own privacy policy.

Any information you publicly post or disclose through a third-party platform may also be visible to others. We recommend reviewing the privacy and security settings of the relevant platform.

20. Children’s Privacy

Our website and services are primarily intended for businesses, professionals, and other general users.

We do not intentionally collect personal information from children for purposes unrelated to our business activities.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review the matter and take reasonable steps where necessary.

21. Confidential Business Information

When communicating with Finsoul Network Malaysia, you may choose to provide information about your business, operations, financial matters, employees, systems, or other commercial activities.

You should avoid submitting confidential information through general website forms unless it is necessary for your enquiry.

Where a formal client relationship is established, the handling of confidential business information may also be governed by contractual confidentiality obligations, engagement terms, or other applicable agreements.

22. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect:

Changes to our services
Changes to our website
Changes in technology
Changes to our data handling practices
Changes to applicable legal or regulatory requirements

When changes are made, the updated version will be published on this page with a revised effective date.

We encourage you to review this page periodically to remain informed about how we handle personal information.

23. Malaysian Data Protection Requirements

Finsoul Network Malaysia aims to handle personal information in accordance with applicable Malaysian privacy and data protection requirements, including the Personal Data Protection Act 2010 (PDPA), as applicable to our activities.

The application of specific rights, obligations, and requirements may depend on the nature of the information, the purpose of processing, and the circumstances in which the information is collected.

Nothing in this Privacy Policy is intended to limit any rights available to you under applicable law.

24. Contact Us

If you have questions about this Privacy Policy, want to request access to or correction of your personal information, wish to withdraw consent where applicable, or have concerns about how your information is handled, you can contact us using the details below.

Finsoul Network Malaysia
Email: info@finsoulnetwork.com
Phone: +44 7494 154004
Address: 115 London Rd, Morden SM4 5HP, United Kingdom

When contacting us about personal information, please provide enough information for us to understand your request. We may need to verify your identity before responding to certain requests.

We will review privacy-related enquiries and respond in accordance with applicable requirements.

25. Related Website Policies

This Privacy Policy should be read together with the other policies and terms governing your use of the Finsoul Network Malaysia website, including our Terms & Conditions and any other notices presented when information is collected.

By continuing to use our website, you acknowledge that you have had the opportunity to review this Privacy Policy and understand how we may handle personal information in connection with our website and services.